Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Account information (email, name, password)
• Project and widget configuration data
• Feedback submissions from your users
• Payment information (processed securely via Stripe)
• Communications between you and Userletters

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Protect against fraudulent or illegal activity

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations
• To comply with legal obligations or protect rights and safety
• In connection with a merger, sale, or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and secure storage practices.

5. Cookies and Analytics

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. We may use third-party analytics services including:

• Microsoft Clarity for user behavior analytics
• Plausible Analytics for privacy-focused website analytics

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Your Data Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to our use of your personal information
• Request portability of your data
• Withdraw consent where we rely on consent for processing

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except as required by law.

8. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. By using our Service, you consent to such transfers.

10. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the feedback form on our website.